Refund policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Consumer Guarantees & Faulty Products

As many of our products are food and beverage items, returns are generally not accepted due to health and safety regulations. However, we will provide a refund, replacement, or other remedy where required under Australian Consumer Law if a product: Is faulty, contaminated, or unsafe to consume, does not match the description provided at the time of purchase, is not fit for its intended purpose and or arrives damaged or spoiled due to packaging or transport issues.

Delivery Issues

We take responsibility for ensuring your order reaches you in acceptable condition. If your order is lost in transit or arrives damaged, please contact us as soon as possible with your order details and photographs where applicable.

We will work with our courier partners to investigate the issue and provide a replacement, refund, or other appropriate remedy where required.

Staff Error

If you receive an incorrect item due to an error on our part, we will arrange a replacement or refund at no additional cost to you.

Incorrect Product Selection / Change of Mind

Please choose carefully, as we do not generally provide refunds for change of mind or incorrect product selection once an order has left our premises.

At our discretion, we may offer an exchange or store credit if: You contact us within 14 days of purchase, the item is returned at your expense, the product is unopened, unused, and in saleable condition

Shipping costs are non-refundable unless required by law.

Product Dissatisfaction

Your satisfaction is important to us. If you are unhappy with the quality of a product, please contact us with details of your concern, including batch information and photographs where possible.

While we do not offer refunds simply because a flavour or texture does not suit personal preference, we will assess all concerns to ensure our products meet the standards of acceptable quality required under Australian Consumer Law.

Contact Us

For all returns, replacements, or product concerns, please contact:

Skybury Coffee
Email: info@skybury.com.au
Phone: (07) 4093 2190