Returns Policy
We put every effort into ensuring your order is fresh, correct, complete and in the best condition before shipping it to you. If, however, you are not satisfied with your purchase, then please follow the steps below. Please note, we offer exchange / replacement only - no cash refunds.
Phone or email us that you are returning the goods - this is important and we can anticipate your return!
Return the item(s) to us within 10 days from the date you received it for a replacement. Include its original packaging, a copy of your tax invoice from Skybury, and an explanation why you are returning it. Coffee and Chocolate products must be returned with at least 80% of the product intact for assessment purposes.
Original delivery charges are not refundable and the item(s) are returned to us at the customer’s own cost and risk. Please note that we cannot exchange on items returned due to the incorrect choice.
Use the delivery method most convenient for you (courier, post, etc) and send the package to the following address:-
Skybury Coffee
PO Box 1122
Mareeba, QLD AUSTRALIA 4880
We will make contact with you within 3 working days from receipt of your returned item. Operating in the state of Queensland, we work by the state’s laws. For more information please visit